Shipping & Returns
If you are not satisfied with your purchase for any reason, your priority for a refund or replacement is to send us your request in writing or verbally through customer service within 14 days from the date of receipt. After we receive your return request, ONUR ÇANTA GAMBOÇ PROMOTION (OSP) evaluates the compliance with the return conditions stated below. If approved, your products will be taken back through the shipping company we have contracted with. The cost of returning the product or products you will return will be covered by us. If you wish, you can bring the products or products you want to return to the nearest ONUR ÇANTA GAMBOÇ PROMOTION (OSP) store or send it to us with a cargo company of your choice, provided that you cover the shipping costs. For online purchases, as in our stores, you must send / bring the product in its original package and with the e-archive invoice, with a wet signature on the expense slip section on it. Within 14 days of receiving your products, the refund process is processed by the way you paid. The reflection of the refund process on your credit card normally takes 2-5 business days, but it may vary depending on your bank's procedures.
GENERAL REFUND CONDITIONS
1. Returns must be made with the original box or packaging.
2. The return of products whose original box / package is damaged, damaged, incomplete, lost their resalability, and which cannot be purchased by another customer are not accepted.
3. The return form in the original invoice with the product you want to return should be sent to us after the return form is completely filled out and signed.
4. We can plan the repurchase of the products you want to return for you. The back shipping costs of the returns carried by the cargo companies that we have contracted with are covered by us. Otherwise, the shipping company will charge you a transportation fee.
5. The accessory products in the furniture category are not accepted for return after assembly.
RETURN OF DAMAGED OR DEFECTIVE PRODUCTS
When receiving your order, be sure to check that the parcels are FULL and STURDY. Your products are delivered with a delivery note. Within the scope of the e-archive application, your invoice is only created electronically and sent automatically to your e-mail address. Changes and returns cannot be made without submitting an invoice. In the invoices issued on behalf of the company, the return invoice of the purchasing company can be exchanged or refunded. The cargo officer will receive a signature from you that you have received the parcels in full and intact. In case of damage outside the parcel, you should not take these products and keep a report to the cargo authority. The exchange of these products will be made within 14 business days. In this case, you will not be charged an additional shipping or product cost. For the return of damaged or defective products that were received unnoticed during delivery, our Customer Service department may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not consumer-sourced, one-to-one exchange will be made. Together with the product to be changed, the return fields on the original invoice must be filled in completely and sent to us after being signed.
RETURN OF INCOMPLETE OR INCORRECT PRODUCTS
If there is a missing product in your order, you should take delivery of your other products and state this as a note before signing for the missing products. On the other hand, if you have the wrong product in your order, you should not receive this product and indicate it in writing on the delivery note. For your return and exchange requests regarding your order, you can contact us by using the Contact Us form or by calling +905525509360.
FREQUENTLY ASKED DELIVERY AND RETURN QUESTIONS
How Many Days Is The Return & Exchange Process?
Within 14 working days after the order is delivered.
Is Return & Exchange Fee?
All shipping costs of the products you send to Onurcantapromosyon.com with your return & change request belong to our company.
International shipments are not included in this price, the shipping fee does not belong to Onurcantapromosyon.com.
Which Product / Products Are Not In The Scope Of Return & Change?
Returns of products whose labels are broken or destroyed quickly are not accepted. Products such as cosmetics and personal care products, underwear products, swimwear, and bikinis cannot be returned if they have been tried, damaged or used.
Which Product / Products Are Covered By Return & Exchange?
Defective products damaged in cargo or at any stage, defective products, products that have not arrived in the desired color and size are included in the scope of urgent return. In case the incoming product is not liked or used (the label is not broken), it is included in the scope of return & change.
How to Start the Return & Exchange Process?
Click on the button after finding the order with the products you want to return & change in the My Account> My Orders section. You can send the product you want as a return & exchange via the form that comes up. If you cannot see the "Create Return Request" button in the My Orders section, it means the return & exchange process is over. Refunds & exchanges are made once in an order.
I Created a Return & Exchange Request from the Website, What Do I Have To Do Now?
You should go to the nearest Sürat Kargo or Yurtiçi Kargo branches and tell them that you want to send the products against Onurcantapromosyon.com with payment.
What is the Official Company Name and Address?
Company Name: ONUR ÇANTA GAMBOÇ PROMOSYON
Address: Ayakkabıcı Sit. Egemenlik Mah. 6124/2 Sk No: 8 / A Işıkkent 35030 Bornova / İzmir
Can I Send My Products With Other Cargo Companies?
The shipping fee for shipments made with other cargo companies other than Yurtiçi and Sürat Cargo belongs to the sender. Products sent to other cargo companies with counter payment will not be received by our company.
I sent the products by Domestic or Speed Cargo. What will happen now?
In order to initiate the Return & Exchange process, the products you have sent must first reach us. After the products reach us and the return & change request is approved, the total amount of the products is defined as "Exchange Points" in your account. After this amount is defined, you can create a new order and use your change points. If you requested a refund, the refund will be made to the IBAN number you sent. You can follow all these processes in my return requests section. In addition, non-product refunds such as payment at the door and shipping costs are not made.
How to Refund Orders Placed with Payment at the Door?
When creating a refund request, your card, which is assigned to the IBAN number you have given, will be refunded within 15 business days. If the information you have provided is incorrect, the money is returned to Onurcantapromosyon.com by the bank and Onurcantapromosyon.com is not responsible for this delay, then the same process is done again as long as it informs us of the correct information. Depending on your bank, it may take a few days for you to see your refund on your credit or debit card. This process is completely dependent on your bank and Onurcantapromosyon.com has no right to interfere with your bank.
How to Refund Orders Placed by Credit Card?
The credit card or debit card you used when creating your order will be refunded. If there is a systemic problem during the return; When creating a refund request, a refund will be processed within 15 working days to your card, which is assigned to the IBAN number you have provided. If the information you have provided is incorrect, the money is returned to Onurcantapromosyon.com by the bank and Onurcantapromosyon.com is not responsible for this delay, then the same process is done again as long as it informs us of the correct information. Depending on your bank, it may take a few days for you to see your refund on your credit or debit card. This process is completely dependent on your bank and Onurcantapromosyon.com has no right to interfere with your bank.
When Is The Refund Of The Returned Product (s)?
After the products are delivered to us, after checking the compliance of the product with the return conditions, Onurcantapromosyon.com performs a refund to your credit card or bank card within 15 working days. Depending on your bank, it may take a few days for you to see your refund on your credit or debit card. This process is completely dependent on your bank and Onurcantapromosyon.com has no right to interfere with your bank.
Why is Amount Refund in Installment Purchases?
The price of the product you have purchased in installments is fully refunded to your credit card, but your bank will refund the refund to your credit card in installments.